Terms of Use

1. Agreement

These Terms of Use (“Terms”) govern your access to and use of Planner and related experiences we make available on the web, as installable or progressive mobile experiences, and on desktop where offered (collectively, the “Service”). By using the Service you agree to these Terms. If you do not agree, do not use the Service.

2. The Service

Planner helps you organize trip information such as destinations, dates, budgets, and optional integrations with third-party data or booking providers when enabled. Optional AI-assisted features may help you explore ideas or interpret information you already keep in Planner; they do not replace your judgment. Features may vary by platform (browser, mobile, or desktop). We may change, suspend, or discontinue parts of the Service with reasonable notice where practicable.

3. Accounts and eligibility

Where the Service requires an account, you must provide accurate information and keep credentials secure. You are responsible for activity under your account. You must be old enough to enter a binding contract where you live. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

4. Acceptable use

You agree not to misuse the Service, including by:

• Violating applicable law or third-party rights;
• Attempting to probe, scan, or test the vulnerability of any system or network without authorization;
• Circumventing access controls, quotas, or security features;
• Uploading malware or content intended to disrupt the Service;
• Using AI-assisted features to generate unlawful content, to mislead others in ways that create serious harm, or to attempt to extract models’ underlying training data, hidden prompts, or system instructions;
• Reverse engineering the Service except where applicable law permits.

5. Third-party services

The Service may link to or rely on third-party maps, travel data, authentication, hosting, analytics, payment providers, and—when you use AI-assisted features—third-party model providers that process prompts and context as described in our Privacy Policy. Their terms and privacy notices apply to your use of those services. We are not responsible for third-party content, availability, or pricing.

6. AI-assisted features

Certain features may use machine learning or large language models (“AI Features”) to produce text or structured suggestions based on your inputs and, where enabled, limited trip context (see our Privacy Policy). AI Features are optional and may require separate configuration or capacity limits on our side or yours.

Outputs may be wrong, incomplete, or outdated. AI-generated content is informational only and is not professional financial, investment, tax, legal, immigration, health, or travel advice. Planner is not a booking site and AI Features do not guarantee availability, prices, or suitability of flights, stays, or activities.

You alone decide whether to rely on any suggestion. You are responsible for purchases, itineraries, regulatory compliance, and safety. Do not use AI output as the sole basis for high-risk decisions.

We may apply usage limits, monitoring, or blocking to protect the Service and users. By using AI Features you agree that we may process data as described in the Privacy Policy, including sending portions of your inputs and limited context to subprocessors for inference.

7. Intellectual property

Planner, the Planner logo, and related branding are owned by Planner or its licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Service for personal or internal business trip planning. You retain rights in content you submit; you grant us a license to host, process, and display that content as needed to operate the Service.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLANNER DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TRAVEL DECISIONS AND PURCHASES ARE YOUR RESPONSIBILITY. WITHOUT LIMITING THE FOREGOING, AI FEATURES AND THIRD-PARTY DATA MAY CONTAIN ERRORS; WE DO NOT WARRANT THAT AI OUTPUTS WILL MEET YOUR REQUIREMENTS OR BE ACCURATE OR RELIABLE FOR ANY PURPOSE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLANNER AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR AGGREGATE LIABILITY FOR CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US$100), IF NO FEES APPLIED.

10. Indemnity

You will defend and indemnify Planner and its affiliates against any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your content, your misuse of the Service, or your violation of these Terms or applicable law.

11. Termination

You may stop using the Service at any time. We may suspend or terminate access for conduct that violates these Terms or creates risk or legal exposure for us. Provisions that by their nature should survive will survive termination.

12. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules, unless mandatory consumer protections in your jurisdiction require otherwise. Courts in Delaware have exclusive jurisdiction for disputes, where permitted by law.

13. Changes

We may update these Terms. We will post the revised version and update the “Last updated” date. Material changes may require additional notice where required by law. Continued use after changes become effective constitutes acceptance.

14. Contact

Questions about these Terms: contact Planner through the support or contact channels published on the Service or your account correspondence.